Frequently Asked Questions
Change Angel is a crypto to crypto, wallet to wallet, non-custodial instant swap exchange service. It’s very easy to use. You can watch a clear ‘how to’ video here: https://changeangel.io/how-it-works.php
We are not a wallet service. We are non-custodial. This means we don’t hold your cryptocurrency. As you swap to your favorite cryptocurrency using ChangeAngel, we donate to those projects as well.
It is very simple. You can read how to swap or watch a clear ‘how to’ video here: https://changeangel.io/how-it-works.php
We know how important it is for non ICO, minable, open source blockchain projects to fund development and marketing activities. Most non ICO projects depend on the community to support development and marketing
Yes we do.
Your email is required to send transaction notification, view transaction history and manage other account settings.
NO WE DON’T. If you send crypto from a contract address, at most, you will lose your funds, or it may take 30 days to process a refund. If we manage to recover the funds, we will deduct 30% from your refund, as our service fee.
All swaps are final and no refund can be provided
AntumID is a solution using DigiByte Blockchain technology, which can be used to securely sign up and login to ChangeAngel. All you need to do is download the DigiByte Android or iPhone app and set it up so you can down
There are many wallets that can be used. We recommend getting a secure hardware wallet
During the swap process, crypto prices can fluctuate due to price volatility.
To simply explain this, in an exchange environment there will always be a memo tag when sending XLM, XRP, STEEM, XEM and similar tokens. They can have the same address, but different tags.
As an example, an apartment building will have a street address. Within that building there are apartments with apartment numbers. When sending a letter to a resident in the building, you have to write the street address and apartment number. Similarly In XLM that single address is like the apartment building street address and the tag is like the apartment number. To ensure delivery you have to put the address and correct tag.
No. Unfortunately, you won't be able to recover funds. It is extremely important that you check and verify that you are sending your cryptocurrency to the correct address. Only you control your own wallet and where you send. Changeangel will not be held responsible if you send cryptocurrency to a wallet, other than the wallet address presented at the final step. Also you have to make sure you send the correct type of cryptocurrency. Example: Don't send BTC to a LTC wallet and vise versa. If you do, your BTC will be lost for ever. This is the same for all currency. If in doubt, don't perform the transaction.